“Kits for care: How global sourcing helped Northside Hospital boost patient comfort”
ASP Global is proud to provide Atlanta-based Northside Hospital an amenity kit for every patient who walks through its doors, including custom, specialized kits for new mothers and kits for breast cancer patients, filled with products to make their hospital stay as comfortable as possible.
Becker’s Hospital Review Supply Chain Reporter Mackenzie Bean recently spoke with Lynne Edwards, Northside Hospital’s director of hospital patient relations and ASP Global CEO Lorne Tritt about elements within those amenity kits and how they impact the patient experience.
Northside acquires most of the items in the kits through its partnership with ASP Global, an Atlanta-based supplier “writing the book” on global sourcing strategies for hospitals.
“The hospital’s patient amenity kits contain a wide variety of items to improve a patient’s stay, including lip balm — since many medications can lead to dry lips — hand sanitizer, a toothbrush, toothpaste and a Sudoku book for entertainment,” according to Lynne Edwards, Northside’s director of hospital patient relations.
“The kits are designed in mind with what patients tell us and what their needs are,” says Ms. Edwards. “For example, patients often tell us sleeping in the hospital is very challenging, so the kits include an eye mask and ear buds.”
Ms. Edwards sees the kits as a way for staff members to connect with patients. “When the nurses introduce the kit and explain what’s in them, the patients can see how much Northside cares about making them comfortable,” says Ms. Edwards.
“We do very well on our patient experience scores,” she says. “I have to believe the kits have contributed.”
Read the full article in Becker’s Hospital Review.
If you are a large hospital or health network ready to put global sourcing to work to improve the work of your patient experience, value-analysis, hospital purchasing and supply chain programs, let ASP Global help you get started by contacting William Fallon at firstname.lastname@example.org.